Return, Exchange & Refund Policy
At Haya & Kalos, every piece is crafted with intention. If something isn’t quite right, we offer a seamless exchange experience.
Exchanges
- Exchange only. Returns are not applicable.
- Request within 48 hours of delivery.
- Items must be unused, unwashed, with tags intact.
- Valid for size change or product of equal/higher value.
- One exchange per order.
Exchange Process
- Email hello@hayakalos.com within 48 hours.
- ₹300 exchange fee per item.
- Reverse pickup arranged (serviceable pincodes).
- Self-shipping may be required in some cases.
Once approved, exchanges are dispatched within 7–10 working days. If unavailable, a credit note will be issued (valid for 90 days).
Cancellations
- Prepaid orders can be cancelled within 24 hours.
- Issued as credit note or product exchange.
- 2–3% payment gateway fee applies.
- Orders may be cancelled due to availability or security concerns.
Refunds & Returns
- No refunds once delivered.
- Returns only for damaged or incorrect items.
- Unboxing video required within 24 hours.
- Claims without video will not be accepted.
Exclusions
- Sale or discounted items
- Custom pieces
- Accessories
Additional Information
- Reverse pickup depends on pincode.
- Self-shipping may be required.
- Minor color variations are not defects.
Contact
+91 733-7833-080
hello@hayakalos.com